At State Bank of Cerro Gordo, the basis of each customer relationship is trust. We know that whether you are an existing customer or are considering doing business with the State Bank of Cerro Gordo, you have an interest in how we collect, retain and use information about you and your relationship with us.
We have an obligation to honor your trust, beginning with protecting the confidential information you share with us. We believe that your privacy should not be compromised. At the same time, we want to offer you the array of financial products and services you need to accomplish your financial goals. We believe we can do both through the privacy policy outlined below.
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| State Bank of Cerro Gordo Privacy Principles |
At State Bank of Cerro Gordo, we believe the confidentiality and protection of customer information is one of our fundamental responsibilities. While information is critical to providing quality service, we recognize that one of our most important assets is our customer's trust. The eight Privacy Principles outlined below provide guidance on what type of information we collect, how it is used and with whom it is shared. We use these Privacy Principles to guide us in dealing with customer information.
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| Recognition of a Customer's Expectation of Privacy
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We recognize and respect the privacy expectations of our customers and explain principles of financial privacy to our customers in an appropriate manner.
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Use, Collection and Retention of Customer Information
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| We collect, retain and use information about individual customers only where we reasonably believe it would be useful (and allowed by law) to administer our business and to provide products, services and other opportunities to our customers. We accumulate information about our customers from a variety of sources. For loan and deposit accounts, information regarding your financial status, such as employment, income, etc. comes from you voluntarily, in person, by mail or through our website. The State Bank of Cerro Gordo develops other data as a function of providing a product or service to you. Still other information is obtained from outside sources, such as credit bureaus and other creditors. We may also obtain demographic and household information about you from specialized firms. We collect, retain and use information about you only where we reasonably believe that it will help us to: mitigate potential risks or loss to the State Bank of Cerro Gordo; protect and administer your records, accounts and funds; comply with certain laws and regulations; help us design or improve our products and services; or understand your financial needs so that we can provide you with quality products and superior service.
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| Maintenance of Accurate Information
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| We have established procedures so that our customer's financial information is accurate, current and complete in accordance with reasonable commercial standards. We will also respond to our customer's requests to correct inaccurate information in a timely manner. Please let us know immediately if you believe that our records contain inaccurate or incomplete information about you, or if anything changes, such as your name and address. |
Limiting Employee Access to Information
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| We limit employee access to personally identifiable information to those with a business reason for knowing such information. Our employees are educated on the importance of maintaining the confidentiality of customer information and on these Privacy Principles. Because of the importance of these issues, all State Bank of Cerro Gordo staff members are responsible for maintaining the confidentiality of customer information and employees who violate these Privacy Principles shall be subject to disciplinary measures.
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| Protection of Information via Established Security Procedures
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| We are committed to the security of your financial and personal information. All our operational and information systems are in a secure environment that protects your account information from being accessed by third parties. We safeguard information according to established security standards and procedures.
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| Restrictions on the Disclosure of Account Information
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| We do not reveal specific information about customer accounts or other personally identifiable data to unaffiliated third parties for their independent use, except for the exchange of information with reputable information reporting agencies to maximize the accuracy and security of such information or in the performance of bona fide corporate due diligence, unless: the information is provided to help complete a customer initiated transaction; the customer requests such information; the disclosure is required by law (e.g., subpoena, investigation of fraudulent activity, etc.); the disclosure is allowed by law (e.g., Fair Credit Reporting Act); or the customer has been informed about the possibility of disclosure for marketing or similar purposes through a prior communication and is given the opportunity to "opt out."
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Maintaining Customer Privacy in Business Relationships with Third Parties
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| If customer information is provided to a third party, we will insist that the third party agree to adhere to privacy principles that provide for keeping such information confidential.
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| Disclosure of Privacy Principles to Customers
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At State Bank of Cerro Gordo, we recognize and respect the privacy expectations of our customers. We want our customers to understand our commitment to privacy in our use of customer information. As a result of our commitment, we have developed this Privacy Policy which is made readily available to our customers. The State Bank of Cerro Gordo provides a copy of this policy when we establish a customer relationship with a consumer and thereafter on at least an annual basis. Customers who have questions about these Privacy Principles or have a question about the privacy of their customer information should
call the bank at
217-763-2741;
write to us at
State Bank of Cerro Gordo
101 S. Madison
PO Box 440
Cerro Gordo, Illinois 61818;
or e-mail us at customerservice@bankcerrogordo.com .
E-mail may not be secure, so please do not send communications which contain confidential information such as Account Numbers, Social Security Number, PIN and Passwords, or communications which require immediate attention. If you have questions about your existing State Bank of Cerro Gordo account, please call us instead at 217-763-2741.
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